{"id":22399,"date":"2021-07-22T21:37:39","date_gmt":"2021-07-22T14:37:39","guid":{"rendered":"https:\/\/www.thp.com.vn\/tuyen-dung\/?post_type=iwj_job&p=22399"},"modified":"2021-07-22T21:37:39","modified_gmt":"2021-07-22T14:37:39","slug":"binh-duong-nhan-vien-it-cham-soc-khach-hang-qua-dien-thoai-it-hotline-call-center-executive","status":"publish","type":"iwj_job","link":"https:\/\/www.thp.com.vn\/tuyen-dung\/cong-viec\/binh-duong-nhan-vien-it-cham-soc-khach-hang-qua-dien-thoai-it-hotline-call-center-executive\/","title":{"rendered":"[B\u00ecnh D\u01b0\u01a1ng] Nh\u00e2n vi\u00ean IT \u2013 Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\/ IT Hotline\/ Call center Executive"},"content":{"rendered":"

Gi\u00e1 tr\u1ecb THP mang l\u1ea1i<\/h4>\n

5 gi\u00e1 tr\u1ecb m\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1ea1i THP
\n+ Th\u00e0nh t\u00edch – \u0110am m\u00ea
\n\u2022 Th\u00e0nh t\u00edch c\u1ee7a t\u00f4i \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 c\u00f4ng b\u1eb1ng v\u00e0 r\u00f5 r\u00e0ng, kh\u00f4ng thi\u00ean v\u1ecb
\n\u2022 M\u00f4i tr\u01b0\u1eddng n\u00e0y t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 t\u00f4i th\u1ef1c hi\u1ec7n nh\u1eefng g\u00ec t\u00f4i \u0111am m\u00ea
\n+ Ph\u00e1t tri\u1ec3n – \u1ea2nh h\u01b0\u1edfng
\n\u2022 T\u00f4i \u0111\u01b0\u1ee3c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 t\u00f4i ph\u00e1t tri\u1ec3n
\n\u2022 T\u00f4i th\u1ea5y c\u00f4ng vi\u1ec7c c\u1ee7a t\u00f4i \u0111\u00f3ng g\u00f3p t\u1ea1o gi\u00e1 tr\u1ecb cho C\u00f4ng ty & \u0111\u1ed3ng \u0111\u1ed9i c\u1ee7a t\u00f4i th\u00e0nh c\u00f4ng
\n+ T\u01b0 duy c\u1ea3i ti\u1ebfn – S\u00e1ng t\u1ea1o
\n\u2022 T\u00f4i \u0111\u01b0\u1ee3c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n s\u00e1ng t\u1ea1o trong vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c
\n\u2022 C\u00f4ng ty tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh m\u1edbi mang gi\u00e1 tr\u1ecb \u0111\u1ebfn cho nh\u00e2n vi\u00ean & kh\u00e1ch h\u00e0ng
\n+ V\u0103n h\u00f3a l\u00e0m vi\u1ec7c – X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7
\n\u2022 V\u0103n h\u00f3a l\u00e0m vi\u1ec7c gi\u1eefa \u0111\u1ed3ng nghi\u1ec7p & c\u1ea5p tr\u00ean h\u00e0nh x\u1eed v\u1edbi nhau & v\u1edbi t\u00f4i theo gi\u00e1 tr\u1ecb C\u1ed1t l\u00f5i C\u00f4ng ty
\n\u2022 T\u1ea1i m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c v\u1edbi \u0111\u1ed3ng nghi\u1ec7p: c\u1edfi m\u1edf, h\u1ee3p t\u00e1c, quan t\u00e2m l\u1eabn nhau
\n+ L\u00e3nh \u0111\u1ea1o – T\u00f4n tr\u1ecdng
\n\u2022 S\u1ebfp l\u1eafng nghe, th\u1ea5u hi\u1ec3u, h\u1ed7 tr\u1ee3 & d\u1eabn d\u1eaft s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a t\u00f4i & \u0111\u1ed3ng \u0111\u1ed9i
\n\u2022 C\u00f4ng ty mu\u1ed1n l\u1eafng nghe \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho t\u00f4i ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c t\u1ed1t h\u01a1n<\/p>\n

\n

M\u1ee5c \u0111\u00edch c\u00f4ng vi\u1ec7c<\/h4>\n

– Ph\u1ed1i h\u1ee3p tri\u1ec3n khai c\u00f9ng c\u00e1c \u0111\u1ed1i t\u00e1c \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin m\u1edbi v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u1ef1c t\u1ebf trong C\u00f4ng ty nh\u1eb1m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ph\u00e1t tri\u1ec3n trung v\u00e0 d\u00e0i h\u1ea1n c\u1ee7a c\u00f4ng ty.<\/p>\n

– Th\u1ed1ng k\u00ea & ph\u00e2n lo\u1ea1i c\u00e1c y\u00eau c\u1ea7u ti\u1ebfp nh\u1eadn h\u00e0ng th\u00e1ng \u0111\u1ec3 c\u00f3 bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn & gi\u1ea3i quy\u1ebft d\u1ee9t \u0111i\u1ec3m<\/p>\n

– Ti\u1ebfp nh\u1eadn th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng ki\u1ec3m tra s\u1ef1 h\u1ee3p l\u1ec7 v\u00e0 m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean c\u1ee7a c\u00e1c y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 IT c\u1ee7a b\u1ed9 ph\u1eadn IT Helpdesk nh\u1eb1m \u0111\u1ea3m b\u1ea3o c\u00e1c y\u00eau c\u1ea7u \u0111\u00fang qui \u0111\u1ecbnh v\u00e0 \u0111\u1ee7 th\u00f4ng tin<\/p>\n

– Qu\u1ea3n l\u00fd, theo d\u00f5i v\u00e0 c\u1eadp nh\u1eadt h\u1ed3 s\u01a1 t\u00e0i li\u1ec7u c\u1ee7a b\u1ed9 ph\u1eadn tu\u00e2n th\u1ee7 theo \u0111\u00fang qui \u0111\u1ecbnh c\u1ee7a ISO<\/p>\n

– Ph\u00e2n lo\u1ea1i, nh\u1eadp th\u00f4ng tin y\u00eau c\u1ea7u v\u00e0o ph\u1ea7n m\u1ec1m ITIL ghi nh\u1eadn TicketLog v\u00e0 chuy\u1ec3n y\u00eau c\u1ea7u cho nh\u00e2n vi\u00ean, b\u1ed9 ph\u1eadn chuy\u00ean tr\u00e1ch th\u1ef1c hi\u1ec7n nh\u1eb1m \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 c\u00e1c y\u00eau c\u1ea7u \u0111\u1ec1u \u0111\u01b0\u1ee3c ghi nh\u1eadn tr\u00ean h\u1ec7 th\u1ed1ng \u0111\u1ec3 x\u1eed l\u00fd<\/p>\n

– H\u01b0\u1edbng d\u1eabn c\u00e1ch gi\u1ea3i quy\u1ebft c\u00e1c s\u1ef1 c\u1ed1 qua \u0111i\u1ec7n tho\u1ea1i, email hay chuy\u1ec3n c\u00e1c y\u00eau c\u1ea7u n\u00e0y \u0111\u1ebfn c\u00e1c b\u1ed9 ph\u1eadn, nh\u00e2n vi\u00ean chuy\u00ean tr\u00e1ch th\u1ef1c hi\u1ec7n \u0111\u1ea3m b\u1ea3o s\u1ef1 c\u1ed1, y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c x\u1eed l\u00fd nhanh ch\u00f3ng, k\u1ecbp th\u1eddi<\/p>\n

– Theo d\u00f5i v\u00e0 chuy\u1ec3n th\u00f4ng tin \u0111\u1ebfn nh\u00e2n vi\u00ean chuy\u00ean tr\u00e1ch c\u1ee7a b\u1ed9 ph\u1eadn kh\u1eafc ph\u1ee5c, x\u1eed l\u00fd s\u1ef1 c\u1ed1 cho \u0111\u1ebfn l\u00fac \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft xong nh\u1eb1m \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 c\u00e1c y\u00eau c\u1ea7u \u0111\u1ec1u \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft ho\u00e0n th\u00e0nh<\/p>\n

– Th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0nh ch\u00e1nh ( tr\u00ecnh k\u00fd h\u1ed3 s\u01a1 , \u0111\u1eb7t VPP cho kh\u1ed1i, Book c\u01a1m ph\u00f2ng, Book ph\u00f2ng h\u1ecdp\u2026) nh\u1eb1m \u0111\u00e1p \u1ee9ng, h\u1ed7 tr\u1ee3 nhu c\u1ea7u c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ed9 ph\u1eadn<\/p>\n

– Th\u1ef1c thi v\u00e0 tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh nh\u1eb1m n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng theo ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 c\u1ee7a C\u00f4ng ty<\/p>\n

– \u0110\u00e0o t\u1ea1o cho c\u00e1c key users c\u1ee7a c\u00e1c ph\u00f2ng ban v\u00e0 trang b\u1ecb c\u00e1c ki\u1ebfn th\u1ee9c \u0111\u1ec3 v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m trong C\u00f4ng ty v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch an to\u00e0n v\u00e0 nh\u1eadn th\u1ee9c an to\u00e0n CNTT c\u1ee7a c\u00f4ng ty<\/p>\n

– Qu\u1ea3n l\u00fd r\u1ee7i ro, x\u1eed l\u00fd v\u00e0 \u0111\u00e0o t\u1ea1o kh\u1eafc ph\u1ee5c c\u00e1c s\u1ef1 c\u1ed1 li\u00ean quan \u0111\u1ebfn h\u1ec7 th\u1ed1ng CNTT trong C\u00f4ng ty cho ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c s\u1ef1 c\u1ed1 \u0111\u01b0\u1ee3c x\u1eed l\u00fd k\u1ecbp th\u1eddi v\u00e0 ng\u0103n ng\u1eeba t\u00e1i di\u1ec5n<\/p>\n

\n

C\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u1ea7n c\u00f3<\/h4>\n

– T\u1ed1t nghi\u1ec7p \u0110\u1ea1i h\u1ecdc\u00a0 ho\u1eb7c Cao \u0110\u1eb3ng<\/p>\n

– C\u00f3 ki\u1ebfn th\u1ee9c v\u1ec1 d\u1ecbch v\u1ee5 c\u00f4ng ngh\u1ec7 th\u00f4ng tin<\/p>\n

– Ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m, \u0111i\u1ec1u ph\u1ed1i c\u00f4ng vi\u1ec7c<\/p>\n

– Ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd t\u00e0i li\u1ec7u theo ISO (9000, 27000)<\/p>\n

– Ti\u1ebfng Anh giao ti\u1ebfp t\u1ed1t l\u00e0 l\u1ee3i th\u1ebf. Hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1c thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh c\u00f4ng\u00a0 ngh\u1ec7 th\u00f4ng tin<\/p>\n

– \u00cdt nh\u1ea5t 02 n\u0103m trong ng\u00e0nh c\u00f4ng ngh\u1ec7 th\u00f4ng tin<\/p>\n","protected":false},"parent":0,"template":"","_links":{"self":[{"href":"https:\/\/www.thp.com.vn\/tuyen-dung\/wp-json\/wp\/v2\/iwj_job\/22399"}],"collection":[{"href":"https:\/\/www.thp.com.vn\/tuyen-dung\/wp-json\/wp\/v2\/iwj_job"}],"about":[{"href":"https:\/\/www.thp.com.vn\/tuyen-dung\/wp-json\/wp\/v2\/types\/iwj_job"}],"wp:attachment":[{"href":"https:\/\/www.thp.com.vn\/tuyen-dung\/wp-json\/wp\/v2\/media?parent=22399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}