{"id":22781,"date":"2022-02-12T12:56:40","date_gmt":"2022-02-12T05:56:40","guid":{"rendered":"https:\/\/www.thp.com.vn\/tuyen-dung\/?post_type=iwj_job&p=22781"},"modified":"2022-02-12T12:56:40","modified_gmt":"2022-02-12T05:56:40","slug":"customer-care-executive","status":"publish","type":"iwj_job","link":"https:\/\/www.thp.com.vn\/tuyen-dung\/cong-viec\/customer-care-executive\/","title":{"rendered":"Customer Care Executive"},"content":{"rendered":"<h4>Gi\u00e1 tr\u1ecb thp mang l\u1ea1i<\/h4>\n<p>5 gi\u00e1 tr\u1ecb m\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1ea1i THP<br \/>\n+ Th\u00e0nh t\u00edch &#8211; \u0110am m\u00ea<br \/>\n\u2022 Th\u00e0nh t\u00edch c\u1ee7a t\u00f4i \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 c\u00f4ng b\u1eb1ng v\u00e0 r\u00f5 r\u00e0ng, kh\u00f4ng thi\u00ean v\u1ecb<br \/>\n\u2022 M\u00f4i tr\u01b0\u1eddng n\u00e0y t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 t\u00f4i th\u1ef1c hi\u1ec7n nh\u1eefng g\u00ec t\u00f4i \u0111am m\u00ea<br \/>\n+ Ph\u00e1t tri\u1ec3n &#8211; \u1ea2nh h\u01b0\u1edfng<br \/>\n\u2022 T\u00f4i \u0111\u01b0\u1ee3c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 t\u00f4i ph\u00e1t tri\u1ec3n<br \/>\n\u2022 T\u00f4i th\u1ea5y c\u00f4ng vi\u1ec7c c\u1ee7a t\u00f4i \u0111\u00f3ng g\u00f3p t\u1ea1o gi\u00e1 tr\u1ecb cho C\u00f4ng ty &amp; \u0111\u1ed3ng \u0111\u1ed9i c\u1ee7a t\u00f4i th\u00e0nh c\u00f4ng<br \/>\n+ T\u01b0 duy c\u1ea3i ti\u1ebfn &#8211; S\u00e1ng t\u1ea1o<br \/>\n\u2022 T\u00f4i \u0111\u01b0\u1ee3c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n s\u00e1ng t\u1ea1o trong vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c<br \/>\n\u2022 C\u00f4ng ty tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh m\u1edbi mang gi\u00e1 tr\u1ecb \u0111\u1ebfn cho nh\u00e2n vi\u00ean &amp; kh\u00e1ch h\u00e0ng<br \/>\n+ V\u0103n h\u00f3a l\u00e0m vi\u1ec7c &#8211; X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7<br \/>\n\u2022 V\u0103n h\u00f3a l\u00e0m vi\u1ec7c gi\u1eefa \u0111\u1ed3ng nghi\u1ec7p &amp; c\u1ea5p tr\u00ean h\u00e0nh x\u1eed v\u1edbi nhau &amp; v\u1edbi t\u00f4i theo gi\u00e1 tr\u1ecb C\u1ed1t l\u00f5i C\u00f4ng ty<br \/>\n\u2022 T\u1ea1i m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c v\u1edbi \u0111\u1ed3ng nghi\u1ec7p: c\u1edfi m\u1edf, h\u1ee3p t\u00e1c, quan t\u00e2m l\u1eabn nhau<br \/>\n+ L\u00e3nh \u0111\u1ea1o &#8211; T\u00f4n tr\u1ecdng<br \/>\n\u2022 S\u1ebfp l\u1eafng nghe, th\u1ea5u hi\u1ec3u, h\u1ed7 tr\u1ee3 &amp; d\u1eabn d\u1eaft s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a t\u00f4i &amp; \u0111\u1ed3ng \u0111\u1ed9i<br \/>\n\u2022 C\u00f4ng ty mu\u1ed1n l\u1eafng nghe \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho t\u00f4i ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c t\u1ed1t h\u01a1n<\/p>\n<hr \/>\n<h4>M\u1ee5c \u0111\u00edch c\u00f4ng vi\u1ec7c<\/h4>\n<p>&#8211; T\u1ed5 ch\u1ee9c tri\u1ec3n khai th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng \u0111\u1ecbnh k\u1ef3 h\u00e0ng th\u00e1ng v\u00e0\/ ho\u1eb7c ph\u00e1t sinh (bao g\u1ed3m c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng: NPP, \u0110L, KA, OUTLETS, SLM) \u0111\u1ec3 ghi nh\u1eadn s\u1ef1 th\u1ecfa m\u00e3n \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 b\u00e1n h\u00e0ng do c\u00f4ng ty cung c\u1ea5p.<\/p>\n<p>&#8211; Th\u1ef1c hi\u1ec7n c\u00e1c quy \u0111\u1ecbnh, quy tr\u00ecnh, c\u00e1c c\u01a1 ch\u1ebf ki\u1ec3m so\u00e1t li\u00ean quan \u0111\u1ebfn thu th\u1eadp khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u00ean k\u1ebf ho\u1ea1ch x\u1eed l\u00fd v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan, g\u1eedi ph\u1ea3n h\u1ed3i k\u1ebft qu\u1ea3 \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn khi ph\u00e1t sinh s\u1ef1 kh\u00f4ng th\u1ecfa m\u00e3n (bao g\u1ed3m c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng: NPP, \u0110L, KA, OUTLETS, SLM v\u00e0 \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m).<\/p>\n<p>&#8211; R\u00e0 so\u00e1t, \u0111\u00e1nh gi\u00e1 t\u00ednh hi\u1ec7u l\u1ef1c, hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh, k\u1ebf ho\u1ea1ch, ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn nh\u1eb1m m\u1ee5c \u0111\u00edch t\u1ea1o tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng (bao g\u1ed3m c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng: NPP, \u0110L, KA, OUTLETS, SLM).<\/p>\n<p>&#8211; T\u1ed5ng h\u1ee3p, b\u00e1o c\u00e1o k\u1ebft qu\u1ea3 \u0111\u1ecbnh k\u1ef3 h\u00e0ng th\u00e1ng v\u00e0\/ ho\u1eb7c ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng (bao g\u1ed3m c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng: NPP, \u0110L, KA, OUTLETS, SLM) \u0111\u1ec3 b\u00e1o c\u00e1o l\u00ean c\u1ea5p tr\u00ean nh\u1eb1m \u0111\u01b0a ra \u0111\u1ecbnh h\u01b0\u1edbng th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng cho c\u00f4ng ty.<\/p>\n<hr \/>\n<h4>C\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u1ea7n c\u00f3<\/h4>\n<ul>\n<li>T\u1ed1t nghi\u1ec7p cao \u0111\u1eb3ng tr\u1edf l\u00ean<\/li>\n<li>Ch\u1ee9ng minh ki\u1ebfn th\u1ee9c v\u1ec1 c\u00e1c y\u00eau c\u1ea7u tr\u1ecdng y\u1ebfu c\u1ee7a c\u00f4ng vi\u1ec7c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng FMCG<\/li>\n<li>\u01afu ti\u00ean \u1ee9ng vi\u00ean c\u00f3 ki\u1ebfn th\u1ee9c v\u1ec1 h\u1ec7 th\u1ed1ng b\u00e1n h\u00e0ng<\/li>\n<li>Th\u00e0nh th\u1ea1o vi t\u00ednh v\u0103n ph\u00f2ng<\/li>\n<li>\u01afu ti\u00ean giao ti\u1ebfp t\u1ed1t b\u1eb1ng ti\u1ebfng Anh<\/li>\n<li>T\u1ed1i thi\u1ec3u 01 n\u0103m kinh nghi\u1ec7m t\u1ea1i v\u1ecb tr\u00ed li\u00ean quan<\/li>\n<li>L\u1eadp k\u1ebf ho\u1ea1ch &amp; ph\u1ed1i h\u1ee3p c\u00e1c b\u00ean li\u00ean quan th\u1ef1c hi\u1ec7n<\/li>\n<li>L\u00e0m vi\u1ec7c \u0111\u1ed9c l\u1eadp &amp; theo nh\u00f3m<\/li>\n<li>T\u01b0 duy d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/li>\n<li>K\u0129 n\u0103ng \u0111\u00e0m ph\u00e1n v\u00e0 giao ti\u1ebfp t\u1ed1t<\/li>\n<\/ul>\n","protected":false},"parent":0,"template":"","_links":{"self":[{"href":"https:\/\/www.thp.com.vn\/tuyen-dung\/wp-json\/wp\/v2\/iwj_job\/22781"}],"collection":[{"href":"https:\/\/www.thp.com.vn\/tuyen-dung\/wp-json\/wp\/v2\/iwj_job"}],"about":[{"href":"https:\/\/www.thp.com.vn\/tuyen-dung\/wp-json\/wp\/v2\/types\/iwj_job"}],"wp:attachment":[{"href":"https:\/\/www.thp.com.vn\/tuyen-dung\/wp-json\/wp\/v2\/media?parent=22781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}